1. Application

Ease Back Office understands that your privacy is important to you. This notice outlines how your Personal Information will be protected. By using the services of Ease Back Office or visiting its website you agree to the terms of this Privacy Policy. If you do not agree to use your Personal Information as outlined, call us or write to https://ease.support/

2. Definitions

2.1 In this Policy:

(a) “Ease Back Office” refers to Ease Back Office

(b) “Personal Information” is defined as “any information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion”. Such information may include your name, phone, mail, email and other information you choose to provide or required for the purposes of dealing with Ease Back Office as a student, parent or guardian of a student, customer, potential customer, supplier, job applicant, stakeholder, contractor or in some other capacity which may identify you but expressly excludes photographs; and

(d) “Website” refers to Ease Back Office’ website, https://ease.support/

3. How will Personal Information be collected

3.1 Ease Back Office may collect Personal Information directly from you, including your name, address, contact number and email when you:

(a) contact us by phone, mail, email or visit our Website;

(b) make an enquiry about services; and/or

(c) download resources from our Website

3.2 Your Personal Information may also be collected by Ease Back Office from publicly available sources or third parties.

3.3 Should you provide Ease Back Office with Personal Information about another person (other than a minor), you must obtain their consent and let them know about this policy, prior to giving their information.

4. How your Personal Information may be used

4.1 Ease Back Office’ use of Personal Information will be limited to:

(a) answering your questions and providing you with information regarding Membership or Services;

(b) the supply of the Services as requested by you;

(c) offering you Services of Ease Back Office which may be of interest to you, unless you advise that you do not wish to receive such further marketing (refer to opt out option below);

(d) meeting our legal obligations;

(e) managing and resolving any complaints and issues;

(f) carrying out internal administrative functions;

(g) market research; and

(h) other purposes with your consent, whether written, verbal or implied.

4.2 Ease Back Office will not use or authorize the use of your Personal Information for any purpose other than as set out above or for any other purpose made known to you at the time of collection of your Personal Information.

4.3 If your phone number is registered on the “Do Not Call Register” (or similar), by providing Ease Back Office with your phone number, you consent to receiving phone calls from Ease Back Office and acknowledge and agree that such calls will not constitute unsolicited telemarketing calls.

4.4 Your Personal Information will not be shared, sold or disclosed for any other purpose.

5. Opt out

5.1 At any time you may opt out of receiving any direct marketing or communications from Ease Back Office or third party organizations by calling us or writing to https://ease.support/

6. Disclosure of your Personal Information

6.1 Ease Back Office will only disclose your Personal Information to a third party in the following circumstances:

(a) to your representative with your consent, which may be given in writing, verbal or implied from your conduct or as nominated by you as your executor, trustee or legal representative. We will take reasonable steps to ensure that your representative undertakes to protect your privacy;

(b) to our accountants and legal advisors, information technology service provider, payment systems operator, financial institution, law enforcement agency or other statutory authority as is necessary.

7. Protection of your Personal Information

7.1 Personal Information collected by Ease Back Office will be stored by Ease Back Office in hardcopy and/or electronic form. Ease Back Office takes reasonable measures to keep all Personal Information secure and protected from interference, misuse or loss and from unauthorized access, modification or disclosure and will be restricted to persons properly authorized.

7.2 If Ease Back Office determines that your Personal Information is no longer needed for the particular purpose it was collected, Ease Back Office will take reasonable steps to destroy or permanently de-identify that Personal Information.

8. Access to your Personal Information

8.1 You may request access to your Personal Information held by Ease Back Office by writing to Ease Back Office at the address stated above or below. Where Ease Back Office holds information that you are entitled to access, it will endeavor to provide you with a suitable range of choices as to how you access it at your expense.

8.2 Access to Personal Information may be refused in certain circumstances, such as where it would impact the privacy of others, for legal reasons, prejudicial to an enforcement body, reveal commercially sensitive information, pose a risk to the life or safety of an individual or if the request is frivolous or vexatious.

8.3 If you believe that your Personal Information held by Ease Back Office is incorrect, incomplete, inaccurate or irrelevant, please contact Ease Back Office by calling us or writing to https://ease.support/

9. Website

9.1 Whilst our Website operates in a secure environment and is professionally hosted, when using the Website you should be aware that no data transmission over the Internet can be guaranteed as totally secure. 

Although Ease Back Office strives to protect your Personal Information, Ease Back Office does not warrant the security of any information transmitted to it over the Internet. Any information transmitted to Ease Back Office over the Internet is done so at the risk of the person or organization transmitting the information.

9.2 “Cookies” may be collected by our Website and used by Ease Back Office to improve our customer service and for statistical and marketing purposes. This information may include your Personal Information as well as non-personal data such as the server address, domain name, date and time of visiting the Website, pages accessed, previous site you visited, whether you have visited our Website previously and the type of web-browser used.

9.3 Ease Back Office is not responsible for the contents or practices of any links to third party websites which are provided on our Website and does not endorse such websites.

10. Complaints or further information required

10.1 Any questions about this Policy, or any complaint regarding treatment of your privacy by Ease Back Office, should be made in writing to Ease Back Office:

https://ease.support/

We will respond to any query within 30 days.

10.2 Any breach of this Policy will be investigated and appropriate action will be taken to prevent any further breach.

Ease Back Office